<!DOCTYPE html> <html lang="en" xmlns="http://www.w3.org/1999/xhtml"> <head> <meta charset="UTF-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <!-- compatibility --> <!-- xbox research, games research, user research --> <title>MS Games Research</title> <meta name="title" content="Microsoft Xbox Research Site homepage, with introduction to who we are, links to the Team Bios and Job Opportunites site pages, and links to recent press releases and publications published by, contributed to, or featuring members of Xbox Research." /> <meta name="description" content="Microsoft Games Research - the preeminent source of consumer-focused research & insights for Xbox and Microsoft Studios." /> <meta name="author" content="Microsoft Xbox Research Operations team" /> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <meta name="keywords" content="Microsoft games research, games research, studios user research, playtest, usability, gamesresearch, user research, games, xbox, sur, gur" /> <meta name="robots" content="index,follow" /> <meta name="revisit-after" content="3 days" /> <!-- xbox research, games research, user research --> <link rel="stylesheet" type="text/css" href="StyleSheet1.css"> </head> <body> <div align="center"> <table class="wholepage"> <tr> <td class="wholepage"> <a href="https://www.microsoft.com/" title="Links to Microsoft.com site; opens in new tab/window" target="_blank"><img border=0 src="images/preview-logo.png" alt="link to microsoft.com; opens in new tab/window"></a> </td> </tr> <tr> <td class="wholepage"> <img border="0" width="912" height="114" src="images/XR_WhiteOnBlack.png" alt="Xbox Research"> </td> </tr> </table> <table class="wholepage"> <tr> <td class="body"> <p class="normal"> We are a team of researchers at the forefront of gaming at Microsoft. As the preeminent source of consumer-focused entertainment research and insights for <a class="externalicon" href="https://www.xbox.com/" target="_blank">Xbox</a> and <a class="externalicon" href="https://www.microsoftstudios.com/" target="_blank">Microsoft Studios</a>, our researchers provide impactful analyses & strategic guidance that drive ongoing player engagement and enjoyment in our games, franchises, and platforms. </p> <p class="normal">&nbsp;</p> <p class="normal"> Our team members have a diverse set of backgrounds including cognitive psychology, social psychology, interaction design, human factors, ethnography, and neuroscience. </p> <p class="normal">&nbsp;</p> <p class="normal"> See the links below for more information. We can be reached at <a href="mailto:SUR@microsoft.com?subject=website%20contact">SUR@microsoft.com</a>. </p> </td> </tr> </table> <table class="imagelinksotherpages"> <tr> <td> <a href="bio.html"><img class="imagelinksotherpages" src="images/teambiospiclg.png" alt="bios.html"></a> </td> <td class="betweenimagelinks">&nbsp;</td> <td> <a href="jobs.html"><img class="imagelinksotherpages" src="images/userresearchpiclg.jpg" alt="jobs.html"></a> </td> </tr> <tr> <td class="headinglinksotherpages"> <a class="headinglinksotherpages" href="bio.html">Team Bios</a> </td> <td class="betweenimagelinks">&nbsp;</td> <td class="headinglinksotherpages"> <a class="headinglinksotherpages" href="jobs.html">Job Opportunities</a> </td> </tr> </table> <table class="wholepage"> <tr><td height="30pt"></td></tr> <!-- adding spacing between image links and "Press & Publications" heading--> <tr> <td> <h2 class="blacktext">Recent Press & Publications</h2> </td> </tr> <tr><td height="10pt"></td></tr> <tr> <td> <table> <tr> <td class="pubflanks"> <p class="normal"> <a href="http://www.polygon.com/2012/10/24/3538296/data-entry-risk-management-and-tacos-inside-halo-4s-playtest-labs" alt="Link to Polygon article 'Data Entry, Risk Management, and Tacos: Inside Halo 4's Playtest Labs'. Opens in new tab/window." title="Link to Polygon article 'Data Entry, Risk Management, and Tacos: Inside Halo 4's Playtest Labs'. Opens in new tab/window." target="_blank"> <img border=0 width=190 height=258 src="images/polygon.png" alt="link to polygon.com article; opens in new tab/window"> </a> </p> </td> <td class="pubmiddle"> <p class="smallertext"> <a class="externalicon" href="https://www.nymgamer.com/?p=17744" target="_blank"> Gaming is For Everyone: On Games, Access, and Inclusivity </a>, Not Your Mama s Gamer (NYMG) Podcast Episode 176, 2018. (Featuring Jerome Hagen and Melissa Boone) <br> <br> <a class="externalicon" href="https://www.polygon.com/2018/3/22/17153164/sea-of-thieves-toxic-brig-scuttle-ship-code-of-conduct" target="_blank"> Sea of Thieves team put anti-toxicity strategies into game s core design </a>, by Julia Alexander, Polygon, 2018. (Featuring Jerome Hagen and work by Joseph Chisholm) <br> <br> <i>Leveling the playing field: Understanding players experiences with online harassment</i>, lightning talk at the Fair Play Alliance Summit, 2018 Game Developers Conference. (Featuring Melissa Boone) <br> <br> <a class="externalicon" href="https://channel9.msdn.com/events/GDC/GDC-2018/08?term=gdc&lang-en=true" target="_blank"><i>Understanding and addressing your players negative online gaming experiences</i></a>, talk at the 2018 Game Developers Conference (Featuring Tracey Fuller, Melissa Boone, and Jerome Hagen) <br> <br> <a class="externalicon" href="http://gamesurconf.com/us/event/constructive-conversations-about-racism-and-sexism/" target="_blank">Constructive Conversations about Sexism and Racism</a>, roundtable discussion at #GamesUR, 2018 Games User Research Summit. (Featuring Deborah Hendersen, Jerome Hagen, and Melissa Boone) <br> <br> <a class="externalicon" href="https://www.halowaypoint.com/en-us/news/18-and-up" target="_blank">"Hear Here!"</a>, Halo Waypoint News, 2018. (Featuring Jessie Thomas). <br> <br> Applied User Research in Games (2017), in the <a class="externalicon" href="https://www.wiley.com/en-us/The+Wiley+Handbook+of+Human+Computer+Interaction+Set-p-9781118977279" target="_blank">The Wiley Handbook of Human Computer Interaction Set, Volume 1, First Edition</a>, (pp. 299-346). Hoboken, NJ: John Wiley & Sons Ltd. (Written by Randy Pagulayan, Daniel Gunn, Jerome Hagen, Deborah Hendersen, Todd Kelley, Bruce Phillips, JJ Guajardo, Tim Nichols) <br> <br> <a class="externalicon" href="https://www.youtube.com/watch?v=Vxp3WNDSadY" target="_blank"> How to Playtest Games with Deborah Hendersen </a>, Game Dev Loadout Podcast, 2017. (Featuring Deborah Hendersen) <br> <br> <a class="externalicon" href="https://esn.fm/spawnonme/163" target="_blank"> We Get Our User Review </a>, Spawn On Me Podcast, 2017. (Featuring Melissa Boone) <br> <br> <a href="https://awis.nd.edu/behindthebias.html">Behind the Bias Panel</a>, Association for Women in Science, University of Notre Dame, 2017. (Featuring Jessie Thomas.) <br /> <br /> <a class="externalicon" href="https://www.youtube.com/watch?v=IvQdY2qHFQU" target="_blank">Reducing Biases in User Research</a>, talk at #gamesUR, 2017 (Jerome Hagen and Melissa Boone) <br> <br> <a class="externalicon" href="http://www.gdcvault.com/play/1024640/How-Design-Can-Ensure-Impartial" target="_blank">How Design Can Ensure Impartial Scientific Fairness in User Research</a>, talk at GDC 2017 (Deborah Hendersen) <br> <br> <a class="externalicon" href="https://www.youtube.com/watch?v=gYvAbT1JVdQ" target="_blank">Guidelines for Inclusive and Accessible Games</a>, talk at #gamesUR, 2017 (Lauren White and Tom Lorusso) <br> <br> <a class="externalicon" href="https://www.youtube.com/watch?v=eWt3iEbTOX4" target="_blank">Quantum Break  A Tour of Methods We Used To Test This Rather Odd Product</a>, talk at #gamesUR, 2017 (Deborah Hendersen) <br> <br> </p> </td> <td class="pubflanks"> <p class="normal"> <a href="http://www.wired.com/gaming/virtualworlds/magazine/15-09/ff_halo" title="Link to Wired article 'Halo 3: How Microsoft Labs Invented a New Science of Play'. Opens in new tab/window. " target="_blank"><img border=0 width=190 height=249 src="images/wired.png" alt="link to wired.com article; opens in new tab/window"></a> </p> </td> </tr> <tr><td height="15pt"></td></tr> <tr> <td class="pubflanks"></td> <td> <a href="PrevPressPubs.html"><p class="large">Click here to go to Previous Press & Publications</p></a> </td> </tr> </table> </td> </tr> </table> <!-- end list of links to other docs and stuff --> <!-- Previous press & pubs --> <table class="wholepagerightalign" summary="Footer of page with links to Contact us, Privacy and Cookies, Terms of Use, and Trademarks, followed by copyright image"> <tr> <td class="footer"> <p>&nbsp;</p> <p>&nbsp;</p> <a class="footerlinks" href="https://support.microsoft.com/en-us/contactus" target="_blank" title="Contact Microsoft Support. 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